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Shipping Policy

Shipping Policy for RIColognes

 

 

Last Updated: 12/07/2025

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At RIColognes, we strive to ensure that your order is processed, packaged, and delivered safely and efficiently. Please review our full Shipping Policy below.

 

 

 

 

1. Order Processing Time

 

 

Orders are typically processed within 5-7 business days. Processing time may be extended during holidays, high-volume periods, or unforeseen delays.

 

Processing time does not include weekends or holidays.

 

 

 

 

2. Shipping Methods & Delivery Times

 

 

We offer multiple shipping options depending on location:

 

  • Standard Shipping: Estimated 5-7 days 

  • Expedited Shipping: Estimated 2-3 days 

  • International Shipping: Estimated 7-10 (varies by destination)

 

 

Delivery times are estimates and may vary due to carrier delays, weather conditions, customs checks, or other circumstances beyond our control.

 

 

 

 

3. Shipping Rates

 

 

Shipping rates are calculated at checkout based on:

 

  • Shipping method selected

  • Delivery destination

  • Package weight and size

 

 

Promotional free shipping (when offered) applies only to eligible orders within the specified locations.

 

 

 

 

4. Tracking Your Order

 

 

Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 24–48 hours to update depending on the carrier.

 

 

 

 

5. Incorrect or Incomplete Addresses

 

 

RIColognes is not responsible for:

 

  • Delays caused by incorrect or incomplete shipping information

  • Additional shipping fees required for reshipment

  • Packages delivered to the wrong address due to customer error

 

 

If a package is returned to us due to an incorrect address, the customer is responsible for reshipment costs.

 

 

 

 

6. Lost, Stolen, or Delayed Packages

 

 

Once a package is handed to the shipping carrier, responsibility transfers to the customer.

 

RIColognes is not liable for:

 

  • Lost packages

  • Stolen packages

  • Delivery delays caused by the carrier

 

 

Customers should file claims directly with the carrier. We may assist in the process when possible.

 

 

 

 

7. International Shipping & Customs

 

 

International orders may be subject to additional:

 

  • Customs fees

  • Import taxes

  • Duties

  • Delays during customs inspection

 

 

These charges are the responsibility of the customer and are not included in the product or shipping price.

 

We are not responsible for packages held, delayed, or rejected by customs.

 

 

 

 

8. Damaged Packages

 

 

If your order arrives damaged, please contact us within [Insert Number] days with:

 

  • A clear description of the damage

  • Photos or video of the damaged package and product

 

 

We will assist with a replacement, refund, or store credit depending on the situation.

 

 

 

 

9. Order Changes & Cancellations

 

 

Orders can only be modified or canceled before they are shipped. Once an order is processed or shipped, it cannot be changed.

 

 

 

 

10. Contact Information

 

 

For shipping questions or concerns, contact us at:

 

 

 

 

 

By placing an order with RIColognes, you acknowledge and agree to this Shipping Policy.

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