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Refund Policy

Refund Policy for RIColognes

 

 

Last Updated: 12/07/2025

 

At RIColognes, customer satisfaction is important to us. Due to the nature of fragrance products, our refund policy is structured to ensure product safety and integrity while providing fair solutions for our customers.

 

 

 

 

1. Eligibility for Refunds

 

 

Refunds may be granted under the following conditions:

 

  • The item arrived damaged, defective, or incorrect.

  • The item remains unopened, unused, and in its original packaging.

  • The refund request is submitted within 7 days of delivery.

 

 

Refunds will not be granted based on:

 

  • Personal dislike of the scent.

  • Differences in batch numbers, performance, or longevity.

  • Slight variations in packaging due to sourcing from duty-free shops or third-party warehouses.

 

 

 

 

 

2. Non-Returnable Items

 

 

For health, safety, and authenticity reasons, we cannot accept returns or issue refunds for:

 

  • Opened or used fragrances.

  • Testers, unboxed items, or discounted clearance products (unless damaged on arrival).

  • Items without original packaging.

 

 

 

 

 

3. Damaged or Incorrect Items

 

 

If your order arrives damaged or incorrect, you must notify us within [Insert Number] days with:

 

  • A clear description of the issue.

  • Photo or video evidence of the damage or incorrect item.

 

 

Once verified, we will offer one of the following resolutions:

 

  • A replacement product.

  • Store credit.

  • A full or partial refund depending on the situation.

 

 

 

 

 

4. Refund Process

 

 

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

 

Shipping fees are non-refundable, except when the error is on our end.

 

 

 

 

5. Order Cancellations

 

 

Orders may only be canceled before they are shipped. Once an order has been processed or handed to the carrier, it can no longer be canceled.

 

 

 

 

6. Exchanges

 

 

We do not offer exchanges for preference-based reasons. Exchanges are only available for incorrect or defective items.

 

 

 

 

7. Final Sale Items

 

 

The following items are considered final sale and cannot be returned or refunded:

 

  • Clearance items

  • Special promotions

  • Gift cards

 

 

 

 

 

8. Contact Information

 

 

For refund inquiries or return requests, contact us at:

 

 

 

 

 

By purchasing from our store, you acknowledge and agree to the terms of this Refund Policy.

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